12/8/2023 0 Comments Reflective listening techniquesIt is often the case that people 'hear what they expect to hear' due to assumptions, stereotyping or prejudices. When paraphrasing, it is of utmost importance that you do not introduce your own ideas or question the speakers thoughts, feelings or actions. Your responses should be non-directive and non-judgemental. Paraphrasing involves using other words to reflect what the speaker has said. Paraphrasing shows not only that you are listening, but that you are attempting to understand what the speaker is saying. Be aware not to over mirror as this can become irritating and therefore a distraction from the message. It is usually enough to just repeat key words or the last few words spoken. This shows you are trying to understand the speakers terms of reference and acts as a prompt for him or her to continue. Mirroring is a simple form of reflecting and involves repeating almost exactly what the speaker says. Two Main Techniques of Reflecting: Mirroring Reflecting does not involve you asking questions, introducing a new topic or leading the conversation in another direction. Speakers are helped through reflecting as it not only allows them to feel understood, but it also gives them the opportunity to focus their ideas. This in turn helps them to direct their thoughts and further encourages them to continue speaking. To show the speaker that you are trying to perceive the world as they see it and that you are doing your best to understand their messages.To allow the speaker to 'hear' their own thoughts and to focus on what they say and feel.Reflecting is the process of paraphrasing and restating both the feelings and words of the speaker. It is often important that you and the speaker agree that what you understand is a true representation of what was meant to be said.Īs well as understanding and reflecting the verbal messages of the speaker it is important to try to understand the emotions - this page explains how to use reflection effectively to help you build greater understanding of not only what is being said but the content, feeling and meaning of messages. Therefore, as an extension of good listening skills, you need to develop the ability to reflect words and feelings and to clarify that you have understood them correctly. However good you think your listening skills are, the only person who can tell you if you have understood correctly or not is the speaker.
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